Walmrt Understaffing within the store – One employee from Wisconsin told Business Insider they felt their team didn’t receive “enough help or equipment for the job.” A Walmart manager also wrote in a 2017 Reddit AMA their store experienced a distinct “lack of staff,” which they said was the reason so many cash registers often went un-manned on busy days.
“As a manager, I spend lots of time on a register myself trying to reduce lines but there are tons of managers who won’t bring it upon themselves to do that,” the Walmart schedule manager wrote. Previous news reports have indicated that the issue of understaffing at Walmart is a company-wide phenomenon.
“Understaffing from your sales floor for the front end has greatly affected the store,” Walmart customer service manager and union-backed OUR Walmart member Janet Sparks told The Brand New York Times in 2014. This problem isn’t unique to Walmart, though. In 2016, employee engagement platform WorkJam discovered that 89% of retailers were understaffed weekly.
And employees reported that the problem of understaffing was included with a potentially positive byproduct: many stores constantly have plenty of hours readily available for employees who want to bring them on. “Working with Walmart is in fact fantastic,” associate Carolyn Warhurst wrote on Quora, citing the abundance of working hours and the constant stream of clients. “Because they may have constant customers and individuals have constant needs for daily essentials and supplies, they always have hours!”
Getting recognised for effort – “If you work tirelessly and don’t fool around, your managers will often give you the hours and call you in over other associates,” former Walmartone login associate Crystal Linn wrote on Quora.
But transforming into a go-to associate also includes its own challenges. “They will start to call you in constantly and, if you say no, they are going to get upset,” Linn wrote. “Especially in case you have a history of going in, so they expect you.”
Rude customers – Just like all retail workers, Walmart associates sometimes have to deal with some pretty nasty customers. Linn blamed the abusive behaviour on the “bad stigma surrounding Walmartone.com employees for being ignorant and school drop-outs. Customers will treat you therefore.” “I even experienced a woman ask me once, ‘Do you understand what an electric powered uckjbo opener is?’ after I showed her where the handheld ones were located,” she wrote on Quora.
Godfrey wrote that some customers behave “as if you’re not much better than an untouchable or anything.” “I is at college and then graduate school while working there part time, yet still I’d have customers call me ‘dummy’ to my face since they were unhappy with something,” Godfrey wrote.
The business donates more income than it might seem – “Walmart does so much for communities, but it rarely puts that information forward,” a staff member of 12 years told Business Insider. “Whether it be natural disasters, raising money for disadvantaged people, or rebuilding communities, Walmart is definitely there silently getting people and places back on the feet.”
Walmart has consistently been ranked as among the most charitable companies in the usa. In reality, according to Walmart’s Giving Back report as published on The Motley Fool, the retail giant gave $US1.4 billion to charity way back in FY2016.